About Us

Welcome to houseofappliances.shop, an online retail store focused on practical household appliances and related accessories for everyday living. We aim to make it easier for customers in France to compare useful products, understand their main features, and order online with clear information about price, delivery, returns, and after-sales support.

Our catalogue may include kitchen appliances, cleaning appliances, climate and comfort products, personal-care appliances, home-use electrical products, replacement accessories, and other household equipment. Product availability changes over time. The description, photographs, specifications, dimensions, voltage, plug type, capacity, compatibility information, included parts, and safety instructions displayed on the relevant product page form the primary description of each item.

Our approach

We believe appliance shopping should be straightforward. We therefore work to present material product information before checkout, show the total price payable, explain expected delivery, and provide a direct customer-service channel. We do not intend marketing language or lifestyle photography to replace the technical information on the product page.

We seek to select products that balance utility, value, and everyday usability. Where a product requires installation, assembly, connection to water or gas, fixed wiring, ventilation, or another specialist task, customers must follow the manufacturer’s instructions and use a suitably qualified professional.

Ordering with confidence

Before ordering, customers should check measurements, available space, access routes, power requirements, voltage and frequency, plug format, water or ventilation connections, and compatibility with existing equipment. For large appliances, customers should also measure doors, lifts, stairways, corridors, and the final installation location.

If a product page contains conflicting information or if compatibility is unclear, contact us before purchase. We will make reasonable efforts to clarify the information, but customers remain responsible for selecting a product suitable for their intended use unless our written advice expressly confirms compatibility based on complete and accurate details supplied by the customer.

Pricing, payment and order review

Prices shown for consumers are intended to be displayed in euros and inclusive of applicable taxes unless the checkout clearly states otherwise. The final amount shown at checkout is the amount submitted for payment. Payment is processed through the secure methods made available in the Shopify checkout. We do not receive or store the complete payment-card number when payment is handled by a third-party payment provider.

After an order is placed, an automated acknowledgement does not necessarily mean the order has been accepted. We may verify payment, stock, delivery details, pricing accuracy, fraud indicators, or legal restrictions before confirming or dispatching an order. If we cannot accept an order, we will cancel it and return any amount collected through the original payment method.

Delivery and after-sales support

All orders qualify for free standard delivery. Our expected delivery timeframe is 15–20 calendar days after dispatch. Processing time, dispatch confirmation, split shipments, carrier delays, remote-area delivery, and the customer’s remedies for delay are explained in our Shipping and Delivery Policy.

For order questions, delivery concerns, return requests, damaged goods, or suspected faults, contact info@houseofappliances.shop. Include the order number and a clear description of the issue. Photographs or video may help us understand visible damage or a reported fault, but we will not impose unreasonable evidence requirements or reduce mandatory consumer rights.

Consumer rights and responsible use

Customers in France benefit from mandatory consumer protections, including the statutory right of withdrawal for qualifying distance purchases and the legal guarantee of conformity. These rights apply independently of any manufacturer’s commercial warranty and cannot be excluded by this About Us page or by our other store policies.

Electrical appliances must be used only for their intended domestic purpose and in accordance with the supplied instructions. Keep packaging, model and serial-number details, and proof of purchase during the applicable guarantee period. Stop using an appliance if it appears damaged, overheats, emits unusual odours or smoke, trips electrical protection, leaks, or otherwise creates a safety concern.

Contact

Customer service is available by email at info@houseofappliances.shop. We aim to acknowledge ordinary enquiries within two business days. Complex technical, carrier, or warranty cases may require additional investigation. This contact channel does not replace the legally required identity and address disclosures that must appear in a complete French Legal Notice.