Mentions légales

Website identification

Website: houseofappliances.shop

Customer-service and privacy contact: info@houseofappliances.shop

Activity: Online retail of household appliances, electrical home products, accessories, and related goods for consumers, including customers in France.

Platform: The online store uses Shopify commerce technology. Use of Shopify does not make Shopify the seller of products offered by the independent store operator.

Operator disclosure status

The legal name or business name of the website operator has not been provided for this notice. The legal form, registered office or geographic business address, telephone number, company-registration number, register and city of registration, share capital where applicable, and intra-Community VAT number where applicable have also not been provided.

Because these details are mandatory for a French-facing commercial website, houseofappliances.shop must not represent this page as a complete Mentions légales. Customers are entitled to know the identity and contact details of the professional seller before entering the contract.

Publication director and regulated activity

The identity of the publication director or person legally responsible for website content has not been provided. No claim is made that the store carries on a regulated profession. If a regulated activity is offered, the operator must publish the professional title, applicable professional rules, authorising body, and other required information.

Hosting disclosure status

The store uses Shopify, but a complete hosting disclosure requires the verified legal name, address, and telephone number of the relevant hosting provider for this specific deployment. Those verified details have not been supplied in the source information for this notice and are therefore not guessed here. The operator must obtain the current hosting particulars from its Shopify contract or official account documentation and publish them.

Consumer service and complaints

Customers may contact the store by email at info@houseofappliances.shop regarding orders, delivery, returns, statutory guarantees, privacy, or complaints. Email is not a substitute for the geographic address and telephone information that must be disclosed where required.

A complaint should include the order number, product, relevant dates, and desired resolution. The operator should acknowledge the complaint and respond within a reasonable period. Mandatory consumer rights remain available regardless of the internal complaint process.

Consumer mediation

French consumer-facing traders must generally provide the name, website, and contact details of the consumer mediator to which they belong after joining an eligible mediation scheme. No appointed mediator has been identified for houseofappliances.shop, so this notice does not name one. The operator must join a competent scheme and publish the mediator’s verified details before relying on this Legal Notice.

Consumers should first submit a written complaint to the trader. If the dispute remains unresolved after the required prior complaint, the consumer may use the appointed mediator under the applicable procedural conditions.

Intellectual property

Unless otherwise identified, the website’s original text, layout, graphics, selection, and brand materials are protected by intellectual-property law. Product names, photographs, manuals, and trademarks may belong to manufacturers or other rights holders. Access to the website does not grant a licence except for ordinary personal browsing and shopping.

Unauthorised reproduction, adaptation, distribution, scraping, or commercial use may infringe rights. Legitimate quotation, private copying, and other statutory exceptions remain unaffected. Rights concerns may be sent to the customer-service email.

Personal data and cookies

Personal data is handled as explained in the Privacy Policy. Individuals may contact the store email to exercise applicable GDPR rights and may complain to the CNIL. Optional cookies and trackers requiring consent must not be placed before valid consent; users must be able to refuse and later change optional choices.

Product and safety information

Product pages should state the essential characteristics, total price, delivery arrangements, applicable guarantees, and material restrictions before purchase. Electrical appliances must comply with applicable product-safety and conformity rules. Customers should follow manufacturer instructions and use qualified installers where required.

For product-safety warnings or recalls, the operator should communicate promptly with affected customers and cooperate with competent authorities and economic operators in the supply chain.

Governing rules

The website and consumer sales are subject to applicable French and European Union law, including rules on e-commerce information, unfair commercial practices, distance contracts, statutory guarantees, personal data, cookies, product safety, and dispute resolution. A consumer retains any mandatory protection granted by the law that applies to the consumer.

Required action before publication

Publish the verified legal identity, legal form, geographic address, telephone number, registration and VAT details where applicable.

Identify the publication director or legally responsible editor.

Publish the verified hosting provider’s legal name, address, and telephone number.

Join an eligible consumer mediation scheme and publish the mediator’s verified name, website, and contact details.

Ensure the checkout and contractual information identify the actual seller and provide all mandatory pre-contract information.

Keep this Legal Notice, the Privacy Policy, Terms, return policy, and checkout information consistent with actual business practices.

Official guidance used for this draft

French Service-Public guidance on distance-purchase withdrawal and delivery; French Ministry of the Economy and DGCCRF guidance on e-commerce, legal guarantees, prices, mandatory website notices, and legal terms; and CNIL guidance on GDPR transparency, individual rights, cookies, and consent. The store operator should obtain qualified French legal advice before launch because compliance depends on facts that a generic policy cannot establish.