Politique d’expédition

Free standard delivery

All orders placed through houseofappliances.shop qualify for free standard delivery. No minimum order value is required unless a product page clearly states a lawful product-specific limitation before checkout. If an optional premium or installation service is offered, its price and scope will be displayed separately before purchase.

Standard delivery generally means delivery to the address or access point stated at checkout. It does not automatically include installation, unpacking, removal of packaging, disconnection of an old appliance, recycling collection, carrying up restricted stairs, or placement in a particular room unless expressly included in the product or checkout description.

Processing and delivery estimate

Orders are normally prepared for dispatch within 1–3 business days after payment approval. The expected delivery timeframe is 15–20 calendar days after dispatch. This is a good-faith estimate, not a waiver of the precise delivery commitment shown at checkout or of remedies available under French law.

Business days exclude weekends and public holidays. Orders containing multiple products may be dispatched in separate parcels and arrive on different days. A dispatch email may be sent for each shipment.

Order confirmation and tracking

After checkout, the customer receives an electronic order acknowledgement at the supplied email address. Once tracking becomes available, we may send the carrier reference or update the order-status page. Tracking can take several days to show its first scan, particularly where a parcel moves between logistics networks.

If tracking remains inactive for an unreasonable period, shows delivery to the wrong place, or stops updating, contact info@houseofappliances.shop. We will investigate with the carrier and provide an appropriate response.

Delivery address and access

Customers must provide a complete and accurate recipient name, street address, apartment or access information, postcode, city, country, and contact details where requested. Contact us immediately if an error is discovered. We will try to amend the address before dispatch but cannot guarantee carrier changes after handover.

For large appliances, the customer must ensure safe access and adequate doorway, corridor, lift, stair, turning, and installation-space dimensions. If a scheduled large-item delivery requires attendance, the customer should be present during the agreed window. Additional costs caused by an incorrect address, inaccessible location, missed appointment, or failure to collect may be charged only where lawful and clearly attributable to the customer.

Delivery delays

Weather, transport disruption, customs or security controls, peak-season volume, strikes, accidents, remote-area routing, and other events can delay a shipment. We will communicate material known delays and take reasonable steps to complete delivery.

The delivery date or period communicated before the contract remains legally relevant. If no date or period was agreed, French rules generally require delivery without undue delay and no later than 30 days after conclusion of the contract. Where delivery is late, the customer may require delivery within an appropriate additional period. If delivery still does not occur, or if timely delivery was essential and the legal conditions are met, the customer may terminate the contract. Following valid termination, sums paid are reimbursed within the statutory period, generally 14 days.

Loss, misdelivery and marked-delivered parcels

If tracking shows delivered but the parcel cannot be located, check the delivery location, building reception, household members, neighbours, safe-place notice, and carrier message, then contact us promptly. We will request delivery evidence and investigate.

A consumer is not required to bear the risk of a parcel lost before physical receipt merely because a carrier scan says delivered. We will assess the evidence and, where the parcel was not properly delivered, provide a lawful remedy such as replacement or refund.

Damage in transit

Inspect cartons and goods as soon as reasonably possible. For visible damage, note reservations with the carrier where practical, keep packaging, and take clear photographs of the carton, labels, internal protection, product, and serial number. Do not install or operate an appliance that appears unsafe.

Report damage to info@houseofappliances.shop with the order number. Prompt reporting helps preserve evidence and speed the carrier claim, but it does not replace or unlawfully shorten mandatory consumer guarantee rights. We may arrange collection, replacement, repair, parts, or refund depending on the facts and applicable law.

Split shipments and partial delivery

Accessories and appliances may ship separately. A missing item should not be assumed lost until all shipment references and the stated delivery period have been checked. If only part of an order arrives, contact us with photographs of the received package and contents where useful.

International routing and customs

Orders for France may travel through international logistics hubs. Any taxes or mandatory charges included in the checkout total will be handled as displayed. We will not request undisclosed mandatory charges after the contract is concluded. If a carrier or authority contacts the customer for information, the customer should verify the request and contact us if uncertain before paying or disclosing sensitive information.

Cancellation, refusal and return to sender

Contact us promptly to request cancellation. We will try to cancel before dispatch, but once a parcel has entered the carrier network the customer may need to use the withdrawal procedure after receipt. Refusal of delivery alone may not constitute a valid withdrawal statement.

Where an order is returned because the address was incorrect, delivery was repeatedly missed, or the parcel was not collected, we will contact the customer. Any reshipping cost or deduction will be applied only where permitted, proportionate, and not caused by our error or the carrier’s failure.

Contact

For shipping support, email info@houseofappliances.shop with the order number, recipient name, delivery postcode, and a concise description of the issue. Never send full payment-card details by email.